Job Description

The Quality Assurance Manager is responsible for leading the Quality Assurance team providing operational direction to ensure compliance with customer, regulatory and third-party requirements, while driving product assurance, customer satisfaction and continuous improvement.

Role summary / Key responsibilities :

Lead and develop the Quality Assurance team, ensuring an effective Quality Management System that meets customer, regulatory and third-party requirements

Drive a positive quality culture through clear objectives, performance reviews, communication and people development

Act as the primary interface with customers, regulators and third parties on quality matters

Ensure quality documentation is current, accessible and aligned with business and regulatory needs

Deliver robust product assurance, customer satisfaction and continuous improvement

Develop, manage and report on the internal audit programme, including NCR performance

Analyse quality performance data to support Management Reviews and leadership decision-making

Develop and implement APQP / PPAP processes in line with customer and AIAG requirements

Lead laboratory and test house activities

Coordinate and manage external audits, including issue resolution and close-out

Deputise for the Head of Quality and support delivery of strategic and long-term business goals

Oversee First Article Inspection Reports, investigations and improvement projects

Support HS&E systems, incident investigations and cross-functional quality activities (e.g. FMEA, continuous improvement)

Ensure full compliance with company policies, procedures and codes of practice

Qualifications

Qualifications & Experience

Proven experience in a Quality Assurance role within a regulated environment

Strong knowledge of AS9100 and ISO 9000 / 9100 Quality Management Systems

Practical experience of APQP, PPAP, Gage R&R, SPC and capability studies

Experience writing and maintaining company-level procedures and working instructions

Knowledge of Part 21 Subpart G

Recognised further education in Engineering and / or Quality Assurance, or an engineering qualification / time-served apprenticeship

Lead Auditor qualification (ISO 9001 / AS9100)

Experience using QMS and PPAP software systems

Key Skills & Attributes

Ability to engage, influence and build effective relationships at all levels of the organisation

Clear and effective written and verbal communication skills

Strong administrative and organisational capability

Proven ability to assess priorities, manage workload effectively and balance strategic objectives with day-to-day operational demands

Additional Information

We offer a supportive and rewarding work environment that values your wellbeing and work-life balance. Enjoy the benefits of a 4-day working week , giving you more time for what matters most. We also provide an excellent pension scheme , life assurance , and access to a confidential Employee Assistance Programme . Our team regularly takes part in social and wellbeing events , helping you stay connected, supported, and engaged both in and outside of work.

Contract Information : Monday - Thursday (36hrs)

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Quality Assurance Manager