Ready to Make Stuff Better? We thought so.

Since 2017, MSB has grown from a two-person dream to a thriving global team delivering extraordinary coaching and leadership development to the biggest names in international education. Now we’re looking for a brilliant Head of Operations - someone who gets a kick out of solving complex problems, turning chaos into clarity, and making systems sing.

You’ll be the operational engine that keeps MSB running like a dream — from smooth client delivery to building simple, human-first systems that empower our team and delight our partners. If you love people and processes, believe that great systems can unlock great relationships, and want to be part of a culture where adventure, integrity and meaningful conversation matter, we’d love to meet you.

Oh — and did we mention we’ll give you 5 extra days off a year just to go on an adventure?

The Role at a Glance:
Head of Operations
Remote with occasional meetings in London or Manchester
£55,000 - £60,000 with 35 days holiday including bank holidays, plus 5 days adventure
£2,500 Personal development budget. Leadership coaching for 12 sessions. Can train as a Coach. Flexible Working. Employee share option scheme and more…
Permanent - Full Time

Our Values: Conversation, Integrity and Adventure

Your Skills: A Likeable People Lover. Experienced Systems Leader within an SME. Analytical Mind. Self-Starter. Strong Networker. Problem Fixer. You Get Stuff Done. You Love Delighting Customers. Risk Taker. Can Thrive in a Fast, Evolving Environment. Detail Orientated. Quality Focused.

Your Background: Business Operations. Team Operations. SME Ops. Business Ops Manager.

About Us:

Since starting in 2017 with just two founders and £40k turnover, MSB has grown into a global coaching company with a core team of 6, 24 Associates, approaching £1million in revenue — and we’re just getting started! We’re a go-to provider of executive coaching for international school leaders, working with top groups like Nord Anglia, GEMS, and ESF. Our coach training (with a 100% NPS!) is booming, and our partnerships with organisations like FOBISIA, BSME, and COBIS keep expanding.

We may be small, but we’re making big waves in a fast-growing market.

The Head of Operations Opportunity:

As Head of Operations at our small but mighty global virtual coaching & coach education company, you’ll be the go-to person who keeps everything running smoothly behind the scenes. Think of yourself as the glue that holds it all together - leading our ops systems (with a spotlight on HubSpot or similar tools), making sure our data’s spot-on, our processes flow, and our reporting powers smart decisions that fuel growth and wow our clients.

Your key responsibilities will cover:

• Operations Management - Ensure smooth daily operations, seamless system integration, accurate data, and well-organised team events and calendars.
• Data Management & Reporting - Manage and analyze data to deliver impactful reports, dashboards, and secure, GDPR-compliant practices.
• Risk Assessment & Troubleshooting - Proactively monitor systems, assess risks, and resolve issues to keep operations running without disruption.
• Strategy & Process Improvement - Align systems with business goals, drive automation, and implement efficient processes and best practices.
• Stakeholder Support & Training - Support and train the team on key tools, ensuring confident and effective system use across the business.

About You:

• A people lover. This doesn't mean you need to be an extrovert (although great if you are!) - just someone who can take the time to listen and create space for our clients and potential clients.
• Highly motivated and results-driven, with a strong moral compass.
• Someone with an analytical mind who is really good at organising things to maximise efficiency.
• A bit of a self-starter - it'll be a real combination of team and solo work.
• Strong interpersonal and networking skills- strong communication skills both written and verbal.
• A problem solver who is able to make decisions.
• Ability to adapt and thrive in a fast-paced, dynamic environment. Our business is changing all the time, so be excited by that change and flexibility.
• Passion for personal and professional development, with a genuine desire to make a positive impact on clients' lives and careers.
• Detail-oriented with a strong focus on quality and excellence. We aim high, but we have fun in the process.
• Flexible and able to change direction with agility.
• Someone who loves learning and picks things up quickly.

Qualifications & Experience:

• Experience of the leadership of operations in an SME or equivalent sized organisation.
• Experience in improving operations and systems in an organisation, preferably a small or medium sized enterprise (SME) within the education sector or a related industry.
• Proficiency in a range of operating systems, e.g. CRM software, spreadsheets.
• A bachelor's degree in any subject or at least 5 years equivalent workplace experience.
• Experience in the international schools market or education sector.
• Complete proficiency in written and spoken English.
• Familiarity with coaching and coach training services.
• Detail-oriented.

What’s on Offer:

• Marketing Competitive Salary of £55,000 - £60,000 per annum.
• Share scheme under consultation
• Opportunity to work in a fast-growing and innovative company, that is human and purpose-driven.
• Supportive and collaborative team environment. We take our work seriously but know how to have a laugh.
• Professional development and growth opportunities. You will have a £2,500 professional development budget to support you and the opportunity to access coaching yourself.
• Up to 5 adventure days in addition to holiday allowance to use for personal development.
• A company committed to making a difference, including involvement in giving back strategies.
• Flexible working arrangements.

Let’s Make Stuff Better — Together.

If you’re fired up by systems that work, love a good spreadsheet and a great conversation, and want to help a fast-growing, values-led company reach the next level — hit apply. Bring your whole self, your operational brilliance, and your sense of adventure. We can’t wait to meet you.

Apply now and let’s do something extraordinary.

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