Digital Skills Coach

About Rebuild With Hope Foundation (RBWH)

At RBWH, we believe that employment is the most powerful tool for breaking the cycle of reoffending. We provide structured employment pathways, training, and support to individuals facing barriers to work – building hope, skills, and community resilience.

We are expanding our services to include essential digital skills support, helping participants — including those from our Refugee Support Programme — to develop confidence, independence, and access employment and community services through digital inclusion.

About the Role

We are seeking a Digital Skills Coach to deliver face-to-face digital training sessions to individuals at beginner to low-intermediate levels.

Your sessions will cover essential topics such as basic email use, internet safety, Microsoft Office, applying for jobs online, online banking, smartphone skills, and introductory virtual reality (VR) workshops.

You will create a welcoming, flexible environment, adapting your approach based on participant needs — including supporting those facing language barriers or new to technology.

This is a hands-on, relationship-focused role, ideal for someone who is patient, practical, and passionate about making a lasting impact.

Key Responsibilities

Deliver digital skills sessions to small groups (1–10 participants) across RBWH sites.
Facilitate engaging and accessible learning in areas such as email, internet navigation, online job applications, banking, smartphone usage, and VR basics.
Adapt existing session plans and develop new resources where needed to meet participant needs.
Support participants to use their own devices where possible, providing equipment when necessary.
Work inclusively with participants who may have limited English proficiency, leveraging translation support and digital translation tools.
Maintain basic records of attendance, session coverage, and participant feedback.
Offer occasional one-to-one or small group coaching for participants requiring additional support.
Contribute to the continuous improvement of RBWH’s digital inclusion programme.
Stay informed about evolving digital tools, platforms, and trends to ensure training remains current and engaging.
Provide feedback and recommendations to improve digital inclusion initiatives based on participant experiences and outcomes.
Organise or take part in community outreach events to promote digital literacy and inclusion.

Person Specification

Essential

Confident digital skills across Microsoft Office, online applications, internet safety, and smartphone use.
Experience delivering digital support, training, or coaching in a community, education, or support setting.
Ability to work with complete beginners through to low-intermediate learners.
Excellent communication and relationship-building skills.
Patience, empathy, and an inclusive approach to teaching and support.
Ability to adapt sessions flexibly to meet diverse participant needs.
Commitment to the mission, values, and vision of RBWH.
Strong problem-solving skills to assist learners with technical issues and learning needs.
Experience with online learning platforms and digital tools.

Desirable

Experience working with refugees, ex-offenders, or individuals facing barriers to employment.
Experience developing or adapting training resources.
Understanding of digital inclusion and its role in social and economic empowerment.

Salary and Benefits

£24,000–£27,000 per annum (depending on experience).
25 days annual leave plus public holidays.
Flexible working arrangements (where service delivery allows).
Professional development support, including the opportunity to gain a PETALS (Preparing to Teach in the Lifelong Learning Sector) teaching qualification.
Training and CPD opportunities – access to funded training courses to support your growth.
Employee wellbeing support, including access to mental health and pastoral care services.
Social impact career – work directly in a role that changes lives and builds community resilience.
Positive, inclusive team culture committed to fairness, dignity, and second-chance opportunities.

recruitment@rbwhfoundation.org

Job Type: Full-time

Pay: £24,000.00-£27,000.00 per year

Benefits:

Employee discount

Schedule:

Monday to Friday

Work Location: In person

Rebuild with Hope Foundation

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Digital Skills Coach