Learning & Development Manager

Location: UK with national travel

Employment Type: Full-time, permanent

Salary: 50,000-55,000 with 10% (company & personal) bonus

Location/Hybrid: This is a hybrid role, typically requiring 1–2 days per week either in the office or at a national location (Hertfordshire/Essex), with the remainder working from home. Head office is based in Victoria.

Note: The client is open to part-time (3 /4 days per week)

We are partnering with a respected organisation seeking an experienced and proactive Learning & Development Manager to lead the design, delivery and ongoing evolution of their learning strategy. This role plays a key part in strengthening organisational capability, shaping development pathways, and fostering a culture of growth, performance, and talent retention.

The successful candidate will collaborate closely with managers, teams and key stakeholders to understand capability needs, create effective learning solutions, and drive L&D initiatives that directly support wider business objectives. This is an excellent opportunity for an L&D professional who enjoys influencing, collaborating, and developing future-ready talent programmes.

Key Responsibilities

Business Partnering

Provide expert advice and guidance on all Learning & Development matters.
Work collaboratively with teams and managers to support capability and skills development.
Lead new L&D projects aligned to organisational strategy and objectives.
Develop, review and maintain L&D policies and procedures.
Support and enhance the induction process for new starters.
Manage relationships with external training partners, suppliers and consultants.

Learning & Development Strategy

Lead and deliver L&D projects in line with the wider strategy.
Promote and embed a coaching and mentoring culture.
Partner with HR leadership on annual talent review processes.
Support the creation of individual development plans and succession plans.

Training & Development

Assess training and capability needs across departments.
Design and deliver high-quality learning programmes, including leadership, induction and personal development training.
Coordinate training schedules, logistics and attendance.
Select and manage external providers where appropriate.
Maintain and deliver the Annual Training Plan.
Evaluate learning interventions, reporting on ROI and key performance indicators.

Compliance & LMS Ownership

Oversee compliance learning and completion rates via the Learning Management System.
Maintain compliance matrices and conduct annual stakeholder reviews.
Fully manage and optimise the LMS.
Design, develop or source digital learning content.

Talent Pathways & Career Development

Advise on professional and academic qualification routes.
Develop and implement a Skills & Competency Framework.
Build clear career pathways across key roles.
Continuously improve the onboarding and induction experience.
Maximise use of the Apprenticeship Levy.

Reporting & Budget

Produce monthly compliance reports and quarterly L&D KPIs.
Support budget planning and management for L&D spend.

Experience & Attributes

Exceptional organisational, planning and communication skills.
Strong multi-site operational experience is highly desirable
Proactive, supportive and skilled at stakeholder engagement.
Customer-focused with strong problem-solving abilities.
Discreet, diplomatic, and able to maintain confidentiality.
Confident working autonomously and collaboratively.
Able to build credibility and deliver impactful solutions.
Strong strategic thinking with the ability to balance short- and long-term priorities.

Experience

4–6 years’ experience in Learning & Development.
Proven experience developing managers, teams and talent pathways.
Background working across both large organisations and SMEs (retail and hospitality desirable)
Strong knowledge of MS Office and LMS platforms.
Full UK driving licence and access to a vehicle; national travel required (Business mileage reimbursed)

Racho's Recruitment

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Learning and Development Manager