Full‑time | Hybrid | Oxfordshire

Competitive Salary

Benefits

Pertemps are delighted to be recruiting for a growing software provider within the bespoke joinery sector. Due to continued expansion, our client is seeking a confident, technically minded Trainer & Customer Support Specialist to join their team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering training both online and in person. The role is varied, people‑focused, and ideal for someone with a background in fire doors, joinery manufacturing, or costings/estimating of joinery products. Strong knowledge of industry regulations and compliance will be a real advantage.

This position combines training, technical support, and hands‑on software configuration. You will become an expert in the company’s specialist joinery software and support customers throughout their journey.

Key Responsibilities

Install and configure software for new customers, either remotely or on‑site
Deliver training sessions to end‑users and internal staff
Provide telephone and email technical support to an established customer base
Use remote‑access tools to guide customers through software features
Support the development team with technical joinery knowledge and industry insight
Assist in creating and improving training materials and workshop content
Travel to customer premises when required, including occasional overnight stays
Work collaboratively in a hybrid pattern, attending the Oxfordshire office 2–3 days per week (or full‑time if preferred)

About You

We are looking for someone who brings a mix of industry knowledge, communication skills, and technical confidence.

Essential Skills & Experience

Background in the joinery industry, fire‑door sector, or estimating/costings for joinery products
Understanding of joinery construction methods and relevant regulations
Strong IT skills and confidence learning new software
Excellent communication skills with the ability to train individuals and groups
Friendly, professional, and able to build rapport with all types of customers
Strong attention to detail and problem‑solving ability
Flexible approach to travel and occasional overseas‑friendly working hours
Full UK driving licence

Desirable

Experience with estimating software, CNC software, or similar systems
Previous training or customer‑support experience

Benefits

Competitive salary based on experience
28 days holiday (including bank holidays)
Company pension
Private healthcare

This role comes with a salary around 35k, is based near Chipping Norton and due to the nature of the role, you will need your own transport. If this role matches your background well, why wait… APPLY TODAY

Pertemps Banbury Commercial

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