Job Ref: PAU1250 Branch: Paul UK Head Office Location: Paul UK Head Office, London (South West) Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: Mon - Friday Hours per week: Full time 40 hours contract Posted date: 24/06/2025 Closing date: 26/07/2025

Role overview

Our Training and Development Manager is responsible for the development and implementation of training strategies, plans and processes to support organisational goals. To deliver the highest quality training and management to enable the shops to always meet the business needs within a highly competitive marketplace. To identify training needs and advise on appropriate solutions based on current business strategies.

Main Responsibilities

Deliver Management and Leadership courses as per the Training Calendar
Design and delivery of training courses and materials across all business areas based on both individual’s and organisation’s needs
To devise blended learning solutions
To produce training materials for in-house training programmes.
Ensure a continuous improvement plan is in place for all training tools, sessions, and development programmes
Putting systems and tools in place to allow the line mangers to conduct their own training
Supporting the work of shop and new opening trainers
Management of Sideways platform to ensure content is relevant and up to date
Sourcing and managing relationships with external training and development organisations and consultants
Manage the relevant training processes to ensure an up-to-date training calendar is in operation with the appropriate administrative resources to support its delivery
Remain commercially aware of developments in training
Use Training needs analysis process to identify areas in which training should be developed and implemented
Ensure the relevant Career Path for each department is being followed and support in the delivery of this
To liaise with department heads to develop specific induction requirements
Support the MIT programme to ensure all new managers receive a great onboarding experience including the creation of training plans, MIT visits and MIT sign offs
Manage the relationships with the Centre of Excellence trainers to ensure the consistent delivery of the MIT Training programme
Manage communication with Apprenticeship providers of L2 – L4 standards
Maintain the Standards and Managers Manuals to ensure the content is relevant for business needs
Monthly reporting of training and development KPIs in line with business focuses
Acting as the ‘go to’ within the business for anyone with questions or queries regarding training and development plans
Working closely with all stakeholders across the organisation and having a full understanding of their training requirements?
Embracing different styles of training techniques, including e-learning, classroom, virtual classroom, and coaching
Building relationships with 3rd party training providers
Able to design and implement new training and development programmes from scratch and recommend appropriate training methods
Ensure all training and development activity is delivered within budget, regularly reviewing content and return on investment – identify cost saving where possible.

As part of PAUL UK family, we offer you

Flexible working hours
A birthday cake to enjoy with your team or at home
Clear Career Path with development and training opportunities for all
Free Food item when you are working (50% off when you're not)
Access to our Healthcare Scheme
Ability to access your wages before pay day via Wagestream
Refer a Friend scheme
Employee Assistance Programme offering financial support, counselling and wellbeing tips to help you live a better life
Workplace pension
Interest free travel loan in partnership with Forest bikes to support with travel to work costs
33 days holiday

What we like to see from you

Must be able to deliver the highest quality training
Flexibility and happy in a fast-paced environment – no two days are the same
Boundless enthusiasm and self-motivation together
Able to mentor and manage other trainers.
Excellent communicator – able to build rapport with Support Office teams, Operations Managers, and team members. Passion for food, service and hospitality
Commercial awareness.
Knowledge of training methods ‘Hands on’ stand up trainer
Management development skills and experience of design and delivery of a full range of training materials
Experience and interest in researching methods and techniques in workplace training and remain up to date on developments within the industry and our competitors

About PAUL UK

PAUL has come a long way since it’s humble beginnings in Lille, France. Ever since we arrived in the UK in 2000, PAUL UK has continued to grow and establish itself as the world’s local French bakery. As we’ve grown as a business, we have always understood that our teams are the most crucial element of our success.

Paul UK Head Office

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