Closing Date:

07/07/2026

Group:

Corporate Group

Management Level:

Senior Associate

Job Type:

Permanent

Job Description:

Please note that this role will close at 00:01 on Tuesday 7 July, and therefore we advise getting your application in by no later than midnight on Monday 6 July.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you’ll be part of

We're looking for a Learning and Development Business Partner to be part of our exciting People, Culture and Workplace Team.

Reporting to the Head of Learning & Development, your role will be to enhance the learning offering and skills development across Ofcom by ensuring that colleagues possess the required skills needed for now and into the future.

You will work alongside other L&D business partners as well as our wider Talent function within PC&W.

The purpose and scope of the role

Your work will focus on ensuring Ofcom has the right skills across its people to deliver the plan of works today and into the future, you’ll take focus on needs analysis data, work with operational stakeholders and key subject matter experts to drive development products for Ofcom colleagues.

You will work across all areas of the training and development cycle, ensuring return on any investments as well as successful impact of personal and professional development products.

Your Key Responsibilities

At its core this role is about partnering with the business to understand the skills required to deliver the plan of works and, aligning the development offerings to meet these for today and the future.

There is further requirement to own strategic core component/s of the development offering portfolio. (e.g. onboarding, compliance, profession development, insight and evaluation, enterprise learning)

The skills, knowledge and experience you’ll need for success

Essential skills and knowledge:

You will have a background in a digital first organisation – you will bring that insight and knowledge to advise and shape the learning and development offering at Ofcom.
Building Solutions: You’ll have worked through strategic organisational transformation within data, digital and AI, as well as being able to Interpret and communicate key data and metrics that informs and supports decision making.
Forming Relationships: You’ll have excellent stakeholder management skills with the ability to challenge and influence appropriately as required; a skilled influencer who can demonstrate high levels of L&D credibility coupled with the ability to build relationships at all levels quickly. You have a value set that matches Ofcom’s.
Executing plans: You’ll have excellent project management skills, including the ability to manage a varied and demanding workload and to prioritise effectively in an agile manner.
Empowering Development: You’ll have an advanced knowledge and be able to demonstrate implementation of multiple learning theories, design, and knowledge of leadership theories and leadership development approaches.
Be comfortable using AI tools as an enabler to your work and efficiencies, using Copilot in the flow of work.
Embracing change: Recognising change is constant and being comfortable working in flux, as well as across multiple specific project management methodologies, able to draw on these skills to build and deploy work as well as act as a coach for project teams.
You’ll have practical knowledge of Learning Management Systems, (Workday is preferable) and understanding of the latest tools and developments in the digital learning.
Articulating Ideas: You’ll have experience of managing improvement initiatives across a blended learning offering.
Channelling influence: You’ll have the ability to Influence and engage with senior leaders. You are able to work closely with group leaders to review learning and development interventions for technical skills and personal effectiveness, as well as delivering on L&D KPI’s to report on budget, delivery and progress on colleague skill development.
Forming relationships: You’ll have excellent networking and relationship building skills, including the ability to seek out new and value adding external perspectives to bolster the learning and development provision at Ofcom.
Harmonising work: You’ll have the ability to engage, listen, learn and work with colleagues across Ofcom, and to work at pace to deliver on responsibilities of the People Strategy.
Pursing Growth: You’ll see the value in and actively demonstrate learning from others, bringing in external thinking, thought leadership and innovation.

Further Requirements:

Scope is open to build, design, deliver and facilitate development, dependant on topic and skillset.
Drive the learning culture across Ofcom – being a strategic enabler within the organisation.
Ensure individuals have access to the learning they need to deliver in role and build their capability for the future
Work closely with group leaders to review learning and development interventions for technical competencies and personal effectiveness, as well as delivering on L&D KPI’s to report on training costs, budget and delivery of courses, qualifications and other development deliverables.
Source, identify and arrange internal and external training to address capability and skill gaps
Work within the L&D budget to ensure ROI
You are able to Interpret and communicate key data and metrics that informs and supports decision making.
Ensure that the L&D function offers a quality, cost effective service to Ofcom groups and professions
Ensure that equity and diversity are considered and implemented in all aspects of learning and development activities.
Research potential new learning activities and methodologies to ensure offerings are best in class
Introduce and implement new training processes and systems to record and review development needs and offerings
Review development which is currently offered within Ofcom and ensure that it is fit for purpose
Monitor and evaluate feedback and effectiveness of all training and development – demonstrating ROI and ROE
Where relevant, sourcing providers to deliver effective specialist solutions
To be responsible for ensuring all relevant colleague records for the business area are accurate and up to date on the Ofcom LMS – experience of Workday is preferable
Assist with Apprenticeship and Graduate development
Use feedback to improve the L&D offering and find new and better ways to operate – we iterate as we go to ensure continual review, challenging ourselves to always drive for best-in-class offerings

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here.

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page.

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at resourcing@ofcom.org.uk or 0330 912 1378.

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here.

Whoever you are, whatever your story, you belong at Ofcom.

Ofcom

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