Job Information

The Service

Northumberland Skills offers residents a variety of full and part-time courses, apprenticeships, and employability advice and support. We are looking to appoint an Employment Adviser to be based within our Employability Service to work on The DWP Scheme, part of NCC's effort to help unemployed residents move towards work.

Role of the Job

As an Employment Adviser, your primary role is to support unemployed jobseekers (participants) in finding and sustaining employment. You will manage a caseload, provide employment support, and engage with employers to find sustainable job opportunities. We seek to employ an individual with experience in similar or transferable roles. Your responsibilities will include:

Meeting with a high volume of participants to identify employment challenges and create personalised action plans.
Offering Information, Advice, and Guidance (IAG) to address employment barriers.
Liaising with employers and recruitment agencies to find suitable job opportunities.
Providing your customers with a programme of support that will lead to sustained employment, informed by local labour market needs
Booking participants on to relevant training internally or externally or referring to health and wellbeing courses or support.
Assisting with CV writing and the job application process.
Supporting jobseekers face-to-face across our campuses, meeting customer service standards and KPIs.
Completing compliant customer paperwork following programme guidance and using CRM systems to capture accurate information.

You should have a can-do attitude and experience in achieving performance and quality assurance targets in a fast-paced, customer-facing environment. You must manage your workload effectively, work autonomously and as part of a team, and be responsive to new demands.

Essential Requirements

Northumberland Skills delivers employment support from 7 bases across Northumberland, so you must be able to meet the transport requirements of the role.

For an informal discussion about the role, please call Rachael Langlands on: 07592270209 or Email: rachael.langlands@northumberland.gov.uk
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Northumberland County Council

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