Put simply, we set the standards by which everything is measured. In doing so, the National Physical Laboratory is helping to combat issues on a global scale such as climate change, curing diseases and the development of cutting-edge communications technology. Information Technology underpins everything here. At NPL, we touch ordinary lives in extraordinary ways and you could too.

In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician.

Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills.

As a IT Solutions Technician Apprentice, you will gain experience in:

IT Service Desk providing help and support to end users on the phone, email and in person
Diagnosing, researching and resolving PC related hardware and software issues
Setting up PCs and laptops and installing software
Operating Systems – Windows/Linux
Network administration of data and VOIP systems
Administering server applications including Email, Database and backup systems
Support and administration of financial / business applications
Assisting with the delivery of projects
Microsoft Office 365 and Cloud services
Unified Communication technologies
Cybersecurity and awareness programmes
Service management and reporting

What we can offer you:

A comprehensive programme designed to provide a solid foundation in IT Solutions.
Mentoring from seasoned professionals who are passionate about sharing their expertise.
Personal and professional growth opportunities, continuous learning and development.
Soft skills development training – you will have an opportunity to improve your communication skills, time management, team working and presentation skills.
Richmond upon Thames College will provide training via off-the-job training within college by day release. Study time will be allocated to attend lessons and to complete activities.

About the process:

Submit your CV with a cover letter, explaining what attracts you to NPL's IT Solutions Technician Apprenticeship by the closing date
Complete online assessment
Telephone interview with our Talent Acquisition team
If you are selected, you’ll attend an assessment centre, which will be held at our Teddington site in late spring/early summer 2025
Programme start date September 2025

What you will bring to the role:

Minimum of 5 GCSE’s, Level 9 (A*) to Level 4 (C). These must include English and Maths.
A professional approach to work, and willingness to work in a fast-paced environment
Strong interpersonal and communication skills
Good team working skills, demonstrating cooperation and flexibility
Great attention to detail.
Resilience and determination to keep going at times when the work is challenging
Good time management skills. All aspects of work will need to be delivered to the highest quality without exception and so the ability to plan and organise. This role requires meeting coursework deadlines and attendance of lectures and observations.
Live within a commutable distance to Teddington (this role is based on site)

Apprentices entering this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role. This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here - The measure of us - Overview

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment where all our colleagues feel supported and welcome. More about this on our Diversity & Inclusion page.

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.

National Physical Laboratory (NPL)

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IT Solutions Technician Apprenticeship