The Market cross surgery is a a primary care service for the people of Mildenhall and surrounding villages. We have a population of around 12,000 patients and dispense to approximately 4500. Our team consists of Partners, Doctors, Nurses,Administrators, Receptionists and additional team members from Forest Heath PCN.

Upon completion of apprenticeship, the candidate may be offered roles such as: Administration, Lead Reception Lead, Operations Manager

Reception Duties:

To greet and receive patients in a courteous manner and oversee the smooth running of appointments for Doctors / Nurses / Health Care Assistant
To make appointments for patients who contact the surgery in person or by telephone, according to appointments policy
To understand and carry out the arrangements for a patient to be seen in a medical emergency in liaison with the Duty Doctor
To explain practice arrangements and formal requirements to all patients new to the Practice, ensuring that all procedures are followed
To advise patients of relevant charges for private services, receive payment and issues receipts for such monies
To answer general enquiries from both patients and visitors in a courteous and efficient manner
To receive requests for home visits and record relevant information prior to passing to Doctor
To receive requests from colleagues for transport and follow surgery procedures to book ambulance and document
To update information on computer as required. E.g. Change of name / address etc. New patient registrations
To relay information to patients as required by Doctors / Nurses
To check the Amendments and Deductions on the GP Links system daily and take action as necessary
To oversee incoming records on GP2GP and advise the doctors of medication that requires authorisation as appropriate

Management of Appointment Sysstem:

Making appointments on the computer
Ensure total familiarity with the appointment system including regular and incidental variations
Ensure sufficient information is taken to retrieve the correct patient records
Monitor the effectiveness of the system and report any problems or variations to management

Operation of Telephone System:

Receive and make calls as required
Divert calls and take any messages as appropriate
Report any telephone system faults to the Reception Manager immediately

General Duties:

Generally assisting Doctors, Nurses and colleagues etc.
Holiday relief and cover for sickness of colleagues when necessary
Ensure all windows and doors are locked before leaving surgery at the end of the day
Ensure all lights and other electrical equipment is switched off at the end of the day
Various errands as may reasonably be required by Doctors or the Practice Manager
Any other duties as may be required from time to time
Administration

Administrative Duties:

To open the post, sort and distribute appropriately
To prepare the internal post ready for the courier to collect
To prepare the external post and take to the post office
To check in and check out private work in the blue book with accuracy
To photocopy patient records for solicitors etc. as appropriate
To photocopy and send insurance/medical reports as required ensuring that appropriate records are maintained
To photocopy standard letters/forms etc. for use within the surgery. Data Entry / Management
To process reports received from the Out of Hours Provider / Physiotherapy
To import clinical correspondence from the emails and process as appropriate
To scan clinical correspondence in to the patient record
To code clinical information using workflow ensuring READ code accuracy
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification
Functional skills will be studied if equivalent qualifications are not held

Monday- Friday, working hours to be agreed 08:00 - 18:30

Market Cross Surgery Lincolnshire

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Receptionist and Administrator Apprenticeship