Overview

Here at Mamas & Papas “Our Purpose” is to inspire and support parents in becoming the best parents they can be: confident, capable & loving life with their little ones.

Our passion for parenting exists in everything we do. It’s evident in the advice we source, the products we design, & the experiences we offer. We’re an award winning, global omni-channel shopping experience with products at the core of our brand.

Due to continued growth & investment, we are looking to recruit a field based PRODUCT TRAINER to support across our Central/Midlands and Southern UK retail estate.

The role of Product Trainer

The Field Product Trainer is responsible for delivering high‑quality, engaging product and service training across the store estate, ensuring colleagues have the knowledge, confidence, and skills to deliver an exceptional customer experience. Reporting directly to the Lead Product Training Manager, this role plays a critical part in embedding product expertise, emotional selling techniques, and premium service behaviours at store level.

Working closely with Store Managers, brand partners, and the Lead Product Training Manager, the Field Product Trainer ensures all training activity are aligned with business priorities, product launches, and the wider training strategy.

To Apply:

If you come from a background in delivering training or coaching in a retail or fast‑paced customer‑facing environment, ideally in product training or capability development whether facilitating engaging workshops or group learning sessions able to travel on a daily basis across a wide geographical area of the Midlands, down and across, then we would love to hear from you. To therefore apply, simply take those amazing first steps to APPLY TODAY.

Benefits

We're a Business that cares, so here's just some of our Benefits on offer:

33 days holiday, increasing up to 40 with service. Buy & Sell holiday schemes Company Bonus Schemes Employer pension contribution from day 1 enrolment. Significant staff discounts for family & friends from our shops & online Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub Subsidised health & critical illness cover and insurances Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave) Supportive Foster Care & Carers Leave offering Support for Loss and Bereavement A Menopause Friendly Employer Employee Recognition and Appreciation Schemes At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope - want to see how we are going about it? Visit our website and view our "For the Future" commitmentOh, and a great bunch of people to work with too.

(NB*: All benefits subject to contracts and individual schemes criteria & terms)

We're Award Winning!!

FINALISTS: 2024 -Retail Week -"Happiest Retailer to Work For"

WINNERS: 2023 Retail Week -"Best Retailer" under £250m

WINNERS: 2022 Retail Gazette -"Best Game Changer Retailer" under £500m

Field Based role covering our store estate across the Midlands, south, inner our outer london plus south east and south west of the UK.

Here at Mamas & Papas “Our Purpose” is to inspire and support parents in becoming the best parents they can be: confident, capable & loving life with their little ones.

Our passion for parenting exists in everything we do. It’s evident in the advice we source, the products we design, & the experiences we offer. We’re an award winning, global omni-channel shopping experience with products at the core of our brand.

Due to continued growth & investment, we are looking to recruit a field based PRODUCT TRAINER to support across our Central/Midlands and Southern UK retail estate.

The role of Product Trainer

The Field Product Trainer is responsible for delivering high‑quality, engaging product and service training across the store estate, ensuring colleagues have the knowledge, confidence, and skills to deliver an exceptional customer experience. Reporting directly to the Lead Product Training Manager, this role plays a critical part in embedding product expertise, emotional selling techniques, and premium service behaviours at store level.

Working closely with Store Managers, brand partners, and the Lead Product Training Manager, the Field Product Trainer ensures all training activity are aligned with business priorities, product launches, and the wider training strategy.

To Apply:

If you come from a background in delivering training or coaching in a retail or fast‑paced customer‑facing environment, ideally in product training or capability development whether facilitating engaging workshops or group learning sessions able to travel on a daily basis across a wide geographical area of the Midlands, down and across, then we would love to hear from you. To therefore apply, simply take those amazing first steps to APPLY TODAY.

We're a Business that cares, so here's just some of our Benefits on offer:

33 days holiday, increasing up to 40 with service. Buy & Sell holiday schemes Company Bonus Schemes Employer pension contribution from day 1 enrolment. Significant staff discounts for family & friends from our shops & online Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub Subsidised health & critical illness cover and insurances Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave) Supportive Foster Care & Carers Leave offering Support for Loss and Bereavement A Menopause Friendly Employer Employee Recognition and Appreciation Schemes At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope - want to see how we are going about it? Visit our website and view our "For the Future" commitmentOh, and a great bunch of people to work with too.

(NB*: All benefits subject to contracts and individual schemes criteria & terms)

We're Award Winning!!

FINALISTS: 2024 -Retail Week -"Happiest Retailer to Work For"

WINNERS: 2023 Retail Week -"Best Retailer" under £250m

WINNERS: 2022 Retail Gazette -"Best Game Changer Retailer" under £500m

Mamas & Papas

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