Sales Learning and Development Coach

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role:

The Sales Learning & Development Coach is responsible for designing, implementing, and managing strategic learning and development initiatives that enhance individual and organisational capability across the UK Distribution channel. This role ensures alignment with regulatory requirements, strategic business goals, and talent development strategies.

Key Responsibilities:

Strategic Learning Leadership
- Develop and execute a learning capability strategy aligned with business objectives and regulatory standards.
- Lead the design and delivery of learning programs that support technical upskilling, risk management, compliance, leadership development, and soft skills development.
- Collaborate with senior leaders to identify capability gaps and future skill needs.
Program Design & Delivery
- Create and manage scalable learning solutions using blended methodologies (workshops, coaching, e-learning, etc.).
- Oversee the development of content that supports sales proposition delivery competencies, including product & proposition knowledge, advice process knowledge, and good marketplace understanding.
- Ensure learning programs are inclusive, accessible, and tailored to diverse learning styles.
Stakeholder Engagement
- Partner with HR, compliance, and sales unit leaders to embed learning into performance and talent management processes.
- Manage relationships with external training providers and regulatory bodies to ensure quality and compliance.
- Act as a trusted advisor on learning strategy and capability development.
Technology & Innovation
- Leverage learning management systems and digital tools to enhance learner experience and track progress.
- Stay abreast of emerging trends in financial services marketplace, learning technology and integrate innovative solutions where appropriate.
Measurement & Evaluation
- Define and monitor KPIs for learning initiatives (e.g., engagement, completion rates, performance improvement opportunities).
- Use data analytics to assess learning impact and ROI, and report findings to senior stakeholders.
- Continuously improve programs based on feedback, strategic goals and performance metrics.

Accountabilities:

Capability Development: Ensure the UK Distribution channel is equipped with the skills and knowledge required to meet current and future business needs.
Compliance & Risk: Ensure all learning initiatives meet financial services regulatory standards and support Plc risk mitigation.
Performance Enablement: Drive a culture of continuous learning that supports employee growth and increased business performance.
Budget Management: Manage the learning budget effectively, ensuring cost-efficiency and value delivery.
Team Leadership: Fostering collaboration and innovation across the channel when developing and delivering capability development.

Qualifications & Experience:

Expertise in instructional design, adult learning theory, and digital learning platforms.
Proven experience in learning and development within financial services or a regulated industry.
Strong understanding of financial services operations, compliance, and risk frameworks.
Excellent stakeholder management, communication, and project leadership skills.
Analytical mindset with experience in learning impact measurement and reporting.

Department: UK Distribution

Management level: Manager or Expert

Role reports to: Head of Distribution Operations

Recruiter: Phoebe Ewers

What we offer:

At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy - to balance your work and personal commitments.
Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G.

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com.

M&G plc.

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Sales Learning and Development Coach | Edinburgh, UK