Role Description – Apprenticeship Skills Coach – Cellular Network Engineering/Electrical Specialism

The Role

Job Title: Skills Coach

Location: UK

Working Hours: 3 days per week (part-time)

Salary: £40,000 per annum (pro-rata)

Equivalent pro-rata salary: £24,000 per annum

The Company

The Institute of Telecommunications Professionals (ITP) is the UK’s leading independent membership body for professionals in the telecommunications and digital technology sectors. With a proud heritage dating back to 1906, we are committed to advancing the industry, supporting professional development, and shaping the future of global connectivity.

As a not-for-profit organisation, we serve a diverse community of individuals and businesses - from aspiring apprentices and seasoned professionals to multinational organisations and innovative start-ups. Through expert-led events, industry-leading publications, and professional mentoring, we empower our members with the skills, insights, and networks needed to thrive in a rapidly evolving digital landscape.

Our apprenticeship scheme brings fresh talent into the industry, ensuring a strong pipeline of skilled professionals for the future. We also offer tailored career development programmes, thought leadership initiatives, and a vibrant member platform for knowledge sharing.

At the ITP, we are more than a membership body - we are a driving force behind the telecommunications industry, championing innovation, excellence, and professional growth.

Our mission is built on three core principles

Attract – Bringingfresh talent into the industry through apprenticeship programmes and outreach initiatives.

Retain - Supporting professionals at every stage with career development, mentoring, and networking opportunities.

Enrich - Driving standardisation, innovation, and excellence through expert-led events, industry insights, and thought leadership.

Role Purpose
We are seeking an experienced Skills Coach tosupport the delivery of the Level 4 Cellular Network Field Engineer Apprenticeship. This role is crucial in developing, supporting, and progressing apprentices, ensuring they meet competency standards within agreed timelines. Key responsibilities include delivering training, conducting scheduled reviews, coaching sessions, and maintaining strong employer engagement.

Key Responsibilities:

Build and maintain strong relationships with apprentices and employers, addressing concerns effectively.
Manage a caseload of learners, ensuring timely progression and completion of tasks.
Conduct remote learner coaching sessions every 4 weeks, working with apprentices to improve their technical and professional skills by assigning tasks and helping them gather evidence in the workplace that demonstrates their Knowledge, Skills, and Behaviours (KSBs).
Conduct remote learner reviews every 12 weeks to assess progress, identify areas for improvement, and ensure the apprentice is on track.
Maintain accurate learner records, ensuring compliance with data protection, safeguarding, and audit requirements.
Work with learners, employers, and internal teams to facilitate smooth apprenticeship delivery.
Deliver remote training sessions aligned with the apprenticeship standard, providing apprentices with the knowledge needed for workplace application.
Work with our apprenticeship team to coordinate training arrangements with subcontractors.
Attend site observations at the apprentice’s workplace where necessary.
Support learners in developing work that aligns with the KSBs of the standard.
Prepare apprentices for their End-Point Assessment (EPA) to ensure they have every chance of success.
Attend team meetings and ongoing professional development activities.
Actively contribute to and uphold ITP’s safeguarding commitments, including promoting a safe environment for all learners and ensuring a "do no harm" approach.
Undertake any additional tasks necessary to support business objectives and ensure high-quality training experiences.

Further details on the standard and its EPA plan can be found on the Skills England website.

Safeguarding and Values Commitment

At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:

Uphold and champion our values, code of conduct, and safeguarding principles.
Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.

Knowledge & Experience

Essential:

Prior experience as an apprenticeship skills coach in required.
Familiarity with the cellular network or telecommunications industry.
Experience and knowledge relevant to the apprenticeship standard.
Understanding of government-funded training programs, work-based learning, and awarding body requirements.

Skills & Qualifications

Essential:

Strong communication and organisational skills.
Effective time management abilities.
Active listening and customer service skills.
Relevant industry qualifications aligned with the apprenticeship standard.
Proficiency in online learning tools, Learning Management Systems (LMS), or digital assessment methods.

Desirable:

Safeguarding and Prevent training (training provided if not already completed).
Coaching or assessing qualifications (e.g., NVQ, TAQA, AET, or equivalent).

Behavioural Competencies

Strong attention to detail and ability to meet deadlines.
Proactive and innovative approach to coaching and training.
Team player and adaptable.
Passionate about making a positive impact on learners' and the wider industry.
Friendly and approachable, and able to create and maintain a supportive learning environment.

Other Requirements

Full UK Driving License (preferred).
Willingness to travel to apprentice sites and potentially stay overnight when required.
Commitment to strict adherence to regulatory, compliance, and company policies, including Data Protection and Health & Safety.
All employees working directly with apprentices will undergo a DBS check before joining the ITP.

This ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.

At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:

We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.
We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.
We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.
We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.
We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.

Job Type: Part-time

Pay: £24,000.00-£40,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Employee discount
Flexitime
Free parking
On-site parking
Paid volunteer time
Work from home

Experience:

Skills Coaching (APPRENTICESHIPS): 1 year (required)

Work Location: Remote

ITP

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