Location: Birmingham, B37 7YE

Hours of work: 37.5

Contract Type: Permanent

This is a unique opportunity to lead on apprenticeships and inclusive recruitment for a major national contract, with a focus on empowering individuals from disadvantaged backgrounds to access careers in Facilities Management.

Ideal for someone passionate about inclusion, innovation, and leading change at scale.

Job Description

As the Inclusive Recruitment & Apprenticeships Lead, you will manage a nationwide team, setting the strategic agenda and driving its implementation with autonomy and vision.

You'll work closely with the business to design impactful, tailored approaches that make a real difference, establishing partnerships with organisations such as Job Centres and community groups.

With high volumes of inclusive hiring, strong apprenticeship uptake, and initiatives supporting T Level students, this role is about transforming lives while differentiating the business through meaningful social value.

Key Responsibilities

Manage a team of 5 focused on supporting disadvantaged individuals into employment
Oversee delivery of employability services with a target of 4,000 people supported over 7 years
Build and maintain relationships with job centres, colleges, and charities to drive engagement
Lead team in promoting and facilitating apprenticeships across partner networks
Support recruitment activity, including delivery of employability sessions at local venues
Monitor team performance and outcomes against contract targets
Represent the programme with stakeholders to drive awareness and participation

Professional and Personal Competencies/Qualifications

Experience working with disadvantaged groups and government-led programmes
Proven ability to manage dispersed teams effectively
Skilled in assessing situations and developing action plans to meet objectives
Strong communication, relationship management, and influencing skills
High resilience and ability to manage ambiguity and ensure accountability
Strong written and verbal communication with high computer literacy
Knowledge of apprenticeships, T-Levels, and related government initiatives

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

ISS FACILITY SERVICES UK

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