ICT Applications Support and Training Officer - Career Graded

Contract type Permanent

Department ICT Applications and Training Team

Salary Career Grade 6-8, £26,825 to £33,699 per annum

Location County Hall, Newport, Isle of Wight and agile working

ICT Applications Support & Training Officer (Career Graded)

An exciting career graded vacancy has arisen to join the ICT Applications Support and Training team. As an ICT Applications Support and Training Officer, you will be part of a hardworking, busy team supporting all departments across the Council.

The career grade offers an opportunity to gain the necessary skills, experience, and a relevant qualification such as an apprenticeship degree, to support development within the role. Progression is based on achieving work-based objectives and learning activities over an agreed period of time.

You will help to provide a high-quality Applications Support and Training service within the ICT Operations department ensuring all customer requests, incidents and problems are captured and progressed swiftly to deliver robust, reliable and cost-effective ICT which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA’s).

Your work will be varied and whilst knowledge of ICT applications is essential, experience of working in an enterprise environment is not. The essential role requirements include, but are not limited to, the monitoring, support and triage of customer requests, escalation of complex issues to provide a timely resolution, ensuring data integrity of business applications, assisting in testing across all environments, supporting the Team Lead and Team Senior, creating and updating application documentation and training materials, as well as delivering this via face to face and virtual sessions.

Practical hands‑on skills and knowledge in corporate applications such as Office 365, Paris, IC S, Swift, Mosaic, SharePoint, and SAP would be advantageous and a logical approach to problem solving and the willingness to learn enterprise systems to provide high quality, customer focused Applications Support and Training services is essential.

You will need to demonstrate excellent communication and customer service skills, as well as the ability to prioritise and take ownership.

This is a challenging but rewarding role that would suit a highly motivated, committed, and versatile individual who is looking for a career path in ICT who will become fully integrated into the current team.

… And by joining us at #Team IWC you will access a range of staff benefits.

For further information or an informal discussion, please contact Jon Bland, ICT Operations Manager atJon.Bland@iow.gov.uk or phone 01983 821000 ext. 4672

Annual leave entitlement of 32 days p/a PLUS public holidays!
Discounted Solent ferry travel
Island bus network discount
Cycle to work scheme
Discounted island sports & leisure gym membership
National and local discounts & benefits schemes
Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
Travel allowance may be available if commuting from the mainland (subject to criteria)

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer . Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

For support completing your online application or for further information on how to apply, phone 01983 823134 or email callcentre@iow.gov.uk Only applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.

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Isle of Wight Council

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ICT Applications Support and Training Officer – Career Graded