Overview
We are seeking an IT Apprentice to join a standout, Horsham based IT Support specialist, and kick-start their career in the technology industry. This role offers a fantastic opportunity for individuals looking to gain hands-on experience and develop their skills in a supportive environment, allowing companies to close the gaps in their technology, processes, and systems that leave them vulnerable to cyber threats

You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.

Your day-to-day roles will typically include:

⦁ Use of remote tools to assist customers in troubleshooting problems

⦁ Manage technical issues & solutions within the company help desk system

⦁ Ensure clear, professional communication between the team and the customer

⦁ Create and maintain self-help documents

⦁ Acting as first response to all incoming support tickets

⦁ Make sure that Client Documentation is well maintained

⦁ Onsite visits to our clients’ offices to help them with IT

⦁ Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.

⦁ Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients

Other duties as assigned from time to time

Education:

GCSE or equivalent (preferred)

Experience:

No experience needed as full training will be given

Essential Criteria:

Self-sufficient, ability to work independent from instruction with a proactive approach

Enthusiastic, reliable, and keen team player with a professional attitude and appearance

Excellent communicator, both verbally and in writing

Job Types: Full-time, Apprenticeship

Pay: £16,000.00-£18,000.00 per year

Work Location: In person

Involve Ltd

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