Introduction:

Our client is leading membership organisation with 30,000 members across the UK. They offer their members a wide range of benefits, from legal and tax advice, to access to events and discounts. They are now seeking a skilled, proactive and dynamic IT Trainer with extensive expertise in the Microsoft technology stack, including but not limited to Microsoft 365 and Dynamics 365 CRM.

In this role, you will provide support and training to an internal staff team of around 110, as part of a 3-person IT team. This role requires a blend of technical proficiency, communication skills, and a passion for engaging with people and supporting a range of seniority levels, including C-suite level.

Job Type: Permanent position (not contract); Part time- 3 days per week
Location: Minimum of 2 days per week on site in Company's head office in central London (SW1)
Benefits: include 15 Days annual leave (FTE 25 Days); 10% Employer’s Pension Contribution, Life Assurance; discount offers at over 800 retailers; access to an online wellness portal, including Employees Assistance Programme; access to a private 24-hour GP service.

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About the role:

In this role you will work with internal colleagues to equip them with essential software and IT skills, enabling them to perform their roles effectively and contribute to the organisation's success. This pivotal role focuses on leveraging the Microsoft technology stack, including Microsoft 365 and Dynamics 365 CRM, to design, develop, and deliver impactful training programs.

Training will mostly be 1-1 in an office environment. You will help to empower your colleagues to effectively utilise a wide range of Microsoft technologies, through both face to face and remote sessions. You will play a crucial role in evaluating software solutions, optimising their use, and ensuring that internal teams benefit from all available functionality to drive organisational efficiency.

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Key Responsibilities:

1) Training Needs Analysis

Continuously assess current business processes and software/systems to identify inefficiencies and opportunities for improvement.
Evaluate employee training needs.
Analyse existing software technologies to ensure they are optimised to support business processes effectively.
Research and recommend new software tools or technologies to streamline operations.
Collaborate with IT and HR to identify and prioritise training requirements.

2) Training Development

Design and deliver training programs with a primary focus on Microsoft 365 and Dynamics 365 CRM.
Create tailored training materials, including user guides, hands-on exercises, and tutorials, to meet the diverse needs of learners.
Stay updated with Microsoft technology advancements and incorporate relevant updates into training content.

3) Training Delivery

Facilitate dynamic training sessions in-person, online, or in hybrid formats.
Showcase practical applications of Microsoft tools, such as Dynamics CRM, to drive real-world adoption.
Address participant queries and challenges effectively during and after training sessions.

4) Software Selection and Optimisation

Collaborate with stakeholders to identify and implement the most suitable software solutions for the organisation.
Ensure employees are fully aware of software features and capabilities to maximise efficiency.
Continuously evaluate and recommend software updates or new tools that align with organisational goals.

5) Consultation and Support

Partner with stakeholders to understand training objectives and outcomes.
Provide post-training support to enhance knowledge retention and application.
Work closely with IT teams to align training initiatives with broader business strategies.

6) Evaluation and Reporting

Develop and administer assessments to measure training effectiveness.
Gather feedback to refine training programs and materials.
Maintain detailed records of training activities and participant progress, reporting results to management.

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Essential Skills and Qualifications:

1) Technical Expertise

Comprehensive knowledge of the Microsoft technology stack, including:

Dynamics CRM (all versions, particularly Dynamics 365).
Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook).
Microsoft Azure, SharePoint, and Power Platform (Power BI, Power Automate).
Strong understanding of system architecture, workflows, and integrations within Microsoft 365 and Dynamics CRM.

2) Training Experience

Proven experience in IT training/support, with a track record of delivering technical training to non technical audiences (1 to 1)
Preferably holds certifications in Microsoft technologies.

3) Soft Skills

Strong interpersonal skills with a passion for empowering others through knowledge.
Excellent written and verbal communication skills.
Ability to simplify complex technical concepts for learners of all levels.
Proactive approach to researching and aligning new software solutions with business needs.

4) Education and Certifications

Relevant academic background or Microsoft Certifications, e.g., Microsoft Certified: Dynamics 365 Fundamentals, Microsoft Certified Trainer (MCT) (preferred)

5) Desirable Skills

Familiarity with other CRM or ERP systems.
Experience with programming and customisation tools for Dynamics CRM (e.g., PowerApps).
Knowledge of ITIL or Agile frameworks.
Proficiency in e-learning design or using Learning Management Systems (LMS).

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Application:

Please apply via LinkedIn or send your CV and cover letter to hello@ignitetalentglobal.com

Ignite Talent

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