As an Onboarding Trainer/Coaching Lead you will be responsible for developing and delivering our new starter induction programs, providing support and developing people to exceed their targets. This will require the implementation of the full training cycle from Training Needs Analysis to Evaluation.

In this role, you will be able to shape and develop new employees for our Customer Service and Sales Teams. This is a great role for someone with a passion for travel and a drive to support our people to excel.

As a key part of the onboarding process reliability and accountability will play a big part in the role as well as being able to engage groups and make learning fun. As the first point of contact, you will be an ambassador for the company and will be responsible for promoting and setting professional standards whilst fostering a positive experience.

The Onboarding and Coaching Lead will be the first point of contact for new starters and provide support for our existing staff by providing coaching, delivering refresher training and buzz sessions.

Reporting to the Head of Training you’ll have an opportunity to learn new skills and develop your learning and development knowledge and help shape the onboarding experience.

About Iglu:

Iglu.com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.

Key Responsibilities:

Deliver high-quality classroom and remote training sessions and evaluate their effectiveness
Design deliver and update training materials
Support new starters into the business providing a high-quality onboarding experience from recruitment to delivery to their team.
Work collaboratively with the training team
Assist with administering training events from external sources
Liaise with suppliers and other departments to assist in the planning and organising of training
Assist in updating supplier information on the Learning Management System
Assist and support the team to achieve daily/weekly/monthly targets
Work collaboratively with other departments to check accuracy of training information
Comply with all company policies and procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT and Internal Control Financial Regulation
Coaching responsibilities include, coaching, developing individuals and teams to improve performance and exceed KPIs set, you will also look to improve the customer experience at every interaction, in turn helping to reduce errors within the operation

Skills and Experience:

Training experience is desirable
Cruise Travel Knowledge is Essential
Internal systems and processes knowledge is an advantage
Excellent IT skills a good working knowledge of G Suite Function/Microsoft office
Experience of digital content authoring tools an advantage but not essential
A keen understanding of training trends, developments and best practices
Hold a level 3 in education and training or equivalent experience

Behavioral Role Fit:

Be a positive role model for new employees demonstrating excellent standard and professionalism
Keen eye for detail and understands the importance of accuracy of training information
A driven and can do attitude
Excellent verbal and written communicator, with strong interpersonal skills
First-rate organisational skills
Demonstrates a good work ethic
Fosters a positive environment of continuous improvement
Ability to adapt and work well within a team but also independently
Willing to learn new things and be accountable for training projects
Ability to to deal with challenging delegates
Accepts and acts on feedback

Why work for Iglu?

We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:

Our Values:

Put People First,
Driven by our Customers,
Love what we do,
Bold and ambitious,

Our Benefits:

Hybrid and Remote working options,
Personal Development Program,
Discounted travel offers for family and friends,
Gym discounts at all major chains across the UK,
Mental Health and Wellbeing Support,
Electric Vehicle Scheme,
Simply Health Cash Plan
Life Assurance for all
Help shape the culture of Iglu by getting involved in our Charity or Social Committee
Bi-annual Company Get Togethers
Plus Many More

Iglu.com

Latest Jobs

Onboarding Trainer/Coaching Lead