Location: Newbottle

Call Centre Trainer - Sunderland - to £40K plus generous package

My client is seeking an experienced Customer Service Trainer to join their team and drive service excellence across the business. The Sunderland call centre has recently opened, and this is a fantastic opportunity for the right Customer Service Trainer to really make their mark at an early stage in this exciting new venture within a well‑known business. It represents a great chance for someone passionate about developing people and improving customer experience to make a huge impact on the staff in a great working environment.

Key Responsibilities

Design and deliver engaging training sessions for customer service teams (in‑person and virtual).
Create training materials, including presentations, guides, and e‑learning content.
Coach and mentor staff to enhance communication, problem‑solving, and customer engagement skills.
Assess training effectiveness and implement improvements.
Work with managers to identify skill gaps and develop tailored learning solutions.

Skills & Experience

Previous experience as a Customer Service Trainer, Call Centre Trainer or similar role.
Strong communication and presentation skills.
Ability to design interactive and impactful training programs.
Knowledge of customer service best practices and KPIs.
Comfortable using digital tools for training delivery.

What We Offer

Salary of up to £40,000.
27 days' holiday.
Company pension contribution of up to 11% of basic salary.
Career development and progression opportunities.
Supportive and collaborative working environment.
The chance to make a real impact on customer satisfaction and the team environment.

This is an urgent role, so please apply early to avoid disappointment!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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Hunter Selection

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