Job Summary

A rewarding opportunity for a Health and Wellbeing Coach to work in practices across North Solihull providing one to one and group support to patients with low level mental health support needs. The role will be practice based and you will form an integral part of the Primary Care team, employed by Gateway Family Services, a Community Interest Company and leading provider of health and wellbeing services in Birmingham and Solihull. In addition to Primary Care colleagues, you will also work closely with the wider Gateway team comprising of Social Prescribers and Lifestyle Advisors, working collaboratively to provide best fit support for patients and supporting each other as peers.

Main duties of the job

As a Health and Wellbeing Coach you will rpvide one to one and group based support to patients referred by GPs and other Primary Care staff. You will rovide low intensity interventions to support patients with self management and recovery from lower level mental health issues.

Support will focus on motivational interviewing, goal setting and action planning with support spanning a shorter time frame of around 6 appointments, maintianing a caseload and accurate redord keeping.

You will work as part of practices teams across a designated group of practices, forming part of a team of Health and Wellbeing Coaches working across North Solihull.

You will work closeley with colleagues from Gateway Family Services as well as those from Primary Care, inclduing Social Prescribers and Lifestyle Advisors.

About Us

Gateway Family Services is a Community Interest Company delivering health and wellbeing services across Birmingham and Solihull. We have a great team who work collaboratively across services to support patients and service users to achieve the best outcomes. As an employer we believe our staff are our biggest asset and are proud to offer a range of benefits including flexible and hybrid working options (where roles allow), workplace wellbeing support including an Employee Assistance Programme and access to GP support 24/7, enhanced annual leave and access to employee discounts. We offer a comprehensive induction and training packages and opportunities to influence and shape service delivery.

Date posted

21 February 2025

Pay scheme

Other

Salary

£26,000 to £28,000 a year dependant on qualifications and experience

Contract

Fixed term

Duration

1 years

Working pattern

Full-time

Reference number

B0637-25-0000

Job locations

The Castle Practice

2 Hawthorne Road

Castle Bromwich

Birmingham

B36 0HH

Job Description

Job responsibilities

Job Purpose

The role will combine Health and Wellbeing Coach motivational interviewing techniques with the skills of Psychological Wellbeing practices to provide a supportive service, working within Primary Care, supporting patients to take proactive steps to improve their own mental health and wellbeing.

They will provide low intensity interventions that will help patients to manage their own recovery. Sessions will be delivered both on a one-to-one and group basis, coaching and motivating through multiple sessions, setting goals and agreeing action planning to support effective outcomes. The role will work closely with other support organisations including Social Prescribers, IAPT services and wider Solihull health and wellbeing services.

The post holder will be required to effectively manage a caseload of patients and maintain accurate and concise records and ensure effective onward referral processes are in place and utilised.

Duties And Key Responsibilities

Conduct patient-centred interviews to identify areas where patients wish to see change and agree action plan and steps in conjunction with patients

Make accurate assessments of the risk patients pose to themselves and others

Make decisions on the suitability of new referrals, referring clients to alternative services or 'stepping up' their treatment to high-intensity psychological therapy if necessary

Support primary care staff to make appropriate referrals to the service, raising awareness of the support available

Devise a shared treatment plan with your patient that's delivered via a range of methods such as face-to-face, online or over the telephone

Provide low-intensity interventions, using current methods, models and tools to influence positive behaviour change

Provide both group and one to one support to patients using a range of mediums including face to face and telephone support

Attend Multidisciplinary Meetings About Referrals Or Clients In Treatment

Develop strong professional relationships with Primary Care staff, Social Prescribers and external support services

Liaise with external agencies including housing, police, local authority, employers and employment support workers where necessary

Provide and receive information related to mental health to individuals or groups of clients, relatives, carers, members of the public and professionals

Planning and prioritising of own workload to ensure appropriate levels of intervention are provided to each client

Completion and maintenance of client records and updating databases to provide key outcome and evidence monitoring of service

Signposting and referral to other agencies and services to promote sustained behaviour change and health outcomes

Design and completion of relevant paperwork to provide support to clients in the form of assessments, updates and action plans

Personal Development

Undertake clinical supervision on a regular basis in line with relevant professional guidelines and policies

General

Report to Line Manager on workload, progress and results

Manage own time and resources

Prioritise workload in liaison with Line Manager

Any other duties as agreed with Line Manager, commensurate to the post

Health and Safety

Take reasonable care for the Health and Safety of yourself or other persons who may be affected by your act or omissions

Co-operate with the Company to comply with any Company safety rule and/or any duty or requirement imposed under legislation or relevant Codes of Practice

Maintain safe and clean conditions in your working area according to the Companys housekeeping standards

Work in accordance with information and training provided

Equal Opportunities

It is the responsibility of each employee to abide by the Companys Equal Opportunities Policy

Data Protection

At all times during employment, to comply with the provisions of the Data Protection Act 1998 and with any policy introduced by the Company to comply with the Act including GDPR legislation.

Responsibilities

Job description Job responsibilities

Attend multidisciplinary meetings about referrals or clients in treatment

Develop strong professional relationships with Primary Care staff, Social Prescribers and external support services

Liaise with external agencies including housing, police, local authority, employers and employment support workers where necessary

Provide and receive information related to mental health to individuals or groups of clients, relatives, carers, members of the public and professionals

Planning and prioritising of own workload to ensure appropriate levels of intervention are provided to each client

Completion and maintenance of client records and updating databases to provide key outcome and evidence monitoring of service

Signposting and referral to other agencies and services to promote sustained behaviour change and health outcomes

Design and completion of relevant paperwork to provide support to clients in the form of assessments, updates and action plans

Personal Development

Undertake clinical supervision on a regular basis in line with relevant professional guidelines and policies

General

Report to Line Manager on workload, progress and results

Manage own time and resources

Prioritise workload in liaison with Line Manager

Any other duties as agreed with Line Manager, commensurate to the post

Health and Safety

Take reasonable care for the Health and Safety of yourself or other persons who may be affected by your act or omissions

Co-operate with the Company to comply with any Company safety rule and/or any duty or requirement imposed under legislation or relevant Codes of Practice

Maintain safe and clean conditions in your working area according to the Companys housekeeping standards

Work in accordance with information and training provided

Equal Opportunities

It is the responsibility of each employee to abide by the Companys Equal Opportunities Policy

Data Protection

At all times during employment, to comply with the provisions of the Data Protection Act 1998 and with any policy introduced by the Company to comply with the Act including GDPR legislation.

Person Specification

Skills

Skills and Abilities Essential

Able to develop good therapeutic relationships with clients
Demonstrate a good understanding of the evidence base and development of self-management
Excellent teamworking skills and an aptitude for fostering good working relationships at all levels
An interest in using clinical supervision and personal development positively and effectively
Able to work well under pressure and effectively manage caseload of multiple patients
Knowledge of safeguarding (Adults and children) and risk assessments
Excellent facilitation skills including conflict resolution in group settings
Active listening skills with an ability to build rapport with people and patients
Able to communicate clearly and persuasively, both verbally and in writing
Basic IT skills, including word processing and database packages
Good time management and organisational skills relating to the overall number of client contacts offered and clinical sessions carried out per week
IT skills to include Microsoft Office

Desirable

Understanding of long-term conditions and their impact on wellbeing and motivation
Knowledge of health and wellbeing services and support in Solihull

Experience Essential

Experience of supporting patients with low level mental health issues and conditions
Experience of using coaching approaches and techniques or other supportive strategies (e.g., Motivational Interviewing)
Experience of providing one to one and group support based on patient need
Managing a caseload of patients, prioritisng in accordance with need and support required
Working as part of a multi-disciplinary team, working alongside internal and external agencies to provide comprehensive support
Development of shared treatment plans in coproduction with patients
Planning and prioritising own workload
Accurate record keeping in relation to patient records, referrals and outcomes

Desirable

Experience of working within or alongside Social Prescribing Services
Working as part of a multidisciplinary Primary Care team

Qualifications Essential

Coaching/Counselling qualification gained through a PCI accredited organisation (or be willing to work towards) (H&WB Coach 4 day training)
Mental Health based qualification - e.g. NVQ Level 2 or above

Desirable

Registered member of an appropriate governing body (BACP, BABCP)

Person Specification Skills and Abilities Essential

Able to develop good therapeutic relationships with clients
Demonstrate a good understanding of the evidence base and development of self-management
Excellent teamworking skills and an aptitude for fostering good working relationships at all levels
An interest in using clinical supervision and personal development positively and effectively
Able to work well under pressure and effectively manage caseload of multiple patients
Knowledge of safeguarding (Adults and children) and risk assessments
Excellent facilitation skills including conflict resolution in group settings
Active listening skills with an ability to build rapport with people and patients
Able to communicate clearly and persuasively, both verbally and in writing
Basic IT skills, including word processing and database packages
Good time management and organisational skills relating to the overall number of client contacts offered and clinical sessions carried out per week
IT skills to include Microsoft Office

Desirable

Understanding of long-term conditions and their impact on wellbeing and motivation
Knowledge of health and wellbeing services and support in Solihull

Experience Essential

Experience of supporting patients with low level mental health issues and conditions
Experience of using coaching approaches and techniques or other supportive strategies (e.g., Motivational Interviewing)
Experience of providing one to one and group support based on patient need
Managing a caseload of patients, prioritisng in accordance with need and support required
Working as part of a multi-disciplinary team, working alongside internal and external agencies to provide comprehensive support
Development of shared treatment plans in coproduction with patients
Planning and prioritising own workload
Accurate record keeping in relation to patient records, referrals and outcomes

Desirable

Experience of working within or alongside Social Prescribing Services
Working as part of a multidisciplinary Primary Care team

Qualifications Essential

Coaching/Counselling qualification gained through a PCI accredited organisation (or be willing to work towards) (H&WB Coach 4 day training)
Mental Health based qualification - e.g. NVQ Level 2 or above

Desirable

Registered member of an appropriate governing body (BACP, BABCP)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gateway Family Services CIC

Address

The Castle Practice

2 Hawthorne Road

Castle Bromwich

Birmingham

B36 0HH

Employer's website

https://gatewayfs.org/ (Opens in a new tab)

Gateway Family Services CIC

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