Business Systems Trainer / Systems Support Lead

Redhill, Surrey | Hybrid Working | Permanent

Salary: £45,000+ DOE

We're partnering with a housing association to recruit a Business Systems Trainer / Systems Support Lead to support their Property Services and Trades teams.

This is a really people-focused systems role - ideal for someone who enjoys helping operational teams get the best out of technology, improving processes, and making systems easy to use for frontline staff.

You'll be supporting around 120 users across a mobile workforce environment, providing onboarding, coaching, first-line systems support, user guidance, and helping drive better system adoption across the business.

The organisation uses a bespoke operational system within their trades and property services function, so they're looking for someone who can quickly understand business processes, confidently support users, and communicate clearly with non-technical teams.

This is not a heavily technical IT infrastructure role. It would suit someone from a systems training, business systems support, CRM support, housing systems, repairs, field service, or operational improvement background.

Key responsibilities:

Deliver face-to-face and one-to-one systems training to frontline trades and operational staff
Support users with day-to-day system and process queries
Create simple user guides and training materials
Help improve system usage, user adoption, and operational processes
Identify trends, recurring issues, and opportunities for improvement
Support testing, upgrades, and system changes
Work closely with operational teams, managers, and IT stakeholders

What they're looking for:

Experience supporting or training users on CRM/business systems
Strong communication skills with the ability to explain systems clearly to operational or non-technical users
Experience within housing, property services, repairs, maintenance, field service, or similar operational environments would be highly beneficial
Process improvement and problem-solving skills
Experience with Dynamics or similar systems is desirable

Additional information:

Hybrid working - typically around 2 days per week in the office
Redhill location, so ability to commute/drive is beneficial

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