Overview

At UniQuest, we deliver a suite of different admissions services and products spanning the entire applicant journey, from initial enquiry right through to confirmation. Delivering success and impact for our partners is at the heart of what we do to ensure our partners love us and want to do more with us. To ensure that we can deliver extended services to our partners, our team is made up of the best people from across the UK, India and Philippines.

As an Admissions Officer, you will undertake day time operational admission processing of applications and decision making (or other admissions activities) in accordance with the partner's requirements, processes and system, ensuring that you uphold compliance and deliver to expected quality standards in line with SLAs. You will ensure that you deliver an excellent applicant experience at every touch point, each and every time, to support our partners with their enrolment targets.

Working efficiently and flexibly to ensure that we respond to our partners' and the sector's changing needs will be integral to achieving success in this role. As part of the Admissions team, you will be an excellent team player whilst also being able to work independently and conscientiously. You will demonstrate a positive attitude to working flexibly and managing variation with the opportunity to develop new knowledge and skills. You will work intelligently and with initiative, through which you will contribute to our ongoing success.

Responsible to

Admissions Manager (UK)

Responsible for

We value intelligent effort

Communication - all kinds and all directions
Solving problems and using initiative
Working independently to a high quality
Prioritising intelligently

Key accountabilities

Assessing applications accurately in accordance with relevant requirements & regulations including but not limited to fee liability, academic eligibility, English language requirements, widening participation, professional/clinical/industry experience requirements, immigration requirement, student route/visa regulations & age requirements
Completing application assessments accurately and with a high level of attention to detail to determine appropriate outcomes, apply decisions and progress records correctly within partner(s) systems and in accordance with their defined procedures
Ability to identify where additional information is required or needs querying and liaise with the prospective applicant and/or partner appropriately in a professional manner, whilst ensuring that such queries are resolved in a reasonable time frame
Through the delivery of your operational duties ensure that work is completed to expected standards and within agreed SLAs
Maintain excellent working relationships with our partner(s) ensuring that they love us, communicating professionally and working collaboratively with their teams to deliver a best in class service and effectively resolving issues as they arise
Ensure an excellent applicant experience at every touch point, each and every time, to support our partners with their enrolment targets
Undertake such other duties as may from time to time be required, either on a short term or permanent basis where these are commensurate with the level of the role and required by the business as it develops

Essential experience, skills and competencies

Relevant experience in an admissions setting is required, ideally within a higher education environment. Candidates will typically have around two years of experience, although equivalent experience in related contexts may also be considered where relevant and transferable.
Excellent time management with the ability to intelligently prioritise your work whilst effectively coordinating with your team to ensure that deadlines are met
Demonstrable experience and knowledge of UK Higher Education postgraduate admissions or undergraduate admissions including the UCAS process (business rules, routes & deadlines and confirmation & clearing). At least one area is required, but both is preferred
Knowledge of qualifications and understanding of comparability/equivalencies, either UK or international (both is preferable, but not essential)
Knowledge of fee assessment for any of the UK regions
Knowledge of the compliance requirements for UKVI student route (for at least one study level)
An understanding of the principles of the GDPR and DPA
Confident and professional telephone manner
Superb communication skills including an excellent standard of spoken and written English
A positive, can do attitude and high level of initiative
Ability to perform well under pressure and multi task
Ability to motivate and inspire others in a remote working environment
Ability to work effectively and respectfully with individuals from diverse cultural backgrounds
Ability to deal with difficult issues with tact and sensitivity
High personal standards of achievement
Honest and conscientious

UniQuest recognises and rewards our brilliant staff. Current benefits include 25 days holiday (in addition to the days off between Christmas and New Year), regular events both virtually and in person (as guidance will allow), personal and professional development along with wellness and well being support.

Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.

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