Software Trainer

Liverpool (Hybrid working)

Bellrock Property & Facilities Management Ltd (Bellrock) is a technology-enabled business operating in the property and facilities management services sector. We focus on delivering improved compliance, cost efficiency, and enhanced quality for sophisticated and complex organisations across the UK.

We are seeking a dynamic and engaging Software Trainer to join our team. This role is pivotal in ensuring our clients have a seamless onboarding experience and are fully equipped to maximize the value of our SaaS platform. You will deliver training sessions, create educational materials, and act as the primary point of contact during the onboarding phase, ensuring client success from the outset.

Key responsibilities:

Client Onboarding:

Guide new clients through the onboarding process, ensuring they are set up for success.
Customize onboarding plans to meet client-specific needs and use cases.
Conduct kickoff meetings, system configuration, and initial data imports as required.

Training Delivery:

Design and deliver engaging training sessions for individuals and groups, both online and in-person.
Develop and maintain training resources, including user guides, video tutorials, and FAQs.
Ensure clients understand how to use the software effectively to meet their goals.

Client Engagement:

Serve as the primary contact for clients during onboarding, addressing questions and resolving issues promptly.
Proactively follow up with clients to ensure satisfaction and adoption milestones are achieved.

Collaboration:

Work closely with sales, support, and product teams to ensure a smooth transition from sales to onboarding.
Provide feedback to the product team on user experiences and feature requests.

Metrics & Reporting:

Track and report on onboarding progress, client satisfaction, and training effectiveness.
Identify trends and suggest improvements to the onboarding process.

Skills & experience:

2+ years of experience in a training, onboarding, or customer success role, preferably in the SaaS industry.
Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Learning & Development / Training qualifications (e.g. CIPD, TAP or equivalent)
Experience of project systems implementation, e.g. rollout of new or upgraded software solutions
Experienced in learning and development, through all stages of Analysis, Design, Development, Implementation and Evaluation (ADDIE)
Experience in delivering training to different audiences, using different learning methods and techniques, with the ability to understand emerging and bespoke solutions
Effective communicator, including delivering impactful and engaging presentations, face to face training and presence in meetings
Proficient in using SaaS platforms; ability to learn new software quickly.
Familiarity with CRM, LMS, or customer success tools (e.g., Salesforce, HubSpot, Gainsight).

Working arrangements:

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between our Concerto office in Liverpool and their home address.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Why Bellrock?

Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.

We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role

Apply today.

Concerto - property asset management system with CAFM

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