Job summary

We have an exciting opportunity of a full-time training and development post within Facilities Management.

We are looking to recruit a Trainee Assistant Manager, which will provide a clear progression route into management roles across Soft FM. This is part of Choice Facilities succession planning strategy and to support the growth in our business.

The post is a training and development role and the successful candidate will be expected to complete leadership and development training along with other training that is service specific. You should therefore be willing to develop through formal training and on the job experience.

In this role, you will work with the Facilities supervisors and Operational Managers on specific projects and day to day service requirements.

The post provides an exciting opportunity for an enthusiastic, self-motivated and proactive trainee to join an already established team, to support the delivery of high-quality Facilities service.

Main duties of the job

Support in the management, co-ordination and development of all soft facilities services at CHoICE run hospital sites, ensuring the delivery of a cost-effective service, which meets the needs of Trust/CHoICE and complies with policies and statutory regulations
Support the management of services in line with all KPIs and budgetary requirements
Implement improvements in working practices which will deliver efficiencies in line with best practice
Conform with any relevant legislative and codes of practice appertaining to Health & Safety legislation
Regularly review work schedules and monitor all soft service activities in the hospital
Ensure standards of service remain consistently high and are compliant with the SLA with the Trust
Maintain and develop a positive working culture and environment through sound leadership, effective communication and delegation, to ensure a continued Engaged workforce
Support in compiling all monthly statistics and figure

The Ideal Candidate will have the following:

NVQ 4 or equivalent qualification or substantial experience in a support service supervisor role with the equivalent level of knowledge

A willingness to study for any qualifications deemed appropriate to the post * ILM Level 2/Higher apprenticeship

Package Description

40 hours per week, flexibility is a must. Normal working hours 0800 1700 hours, however must be able to provide 24/7 cover in line with service needs and as business dictates.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.

Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.

We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

Note we will not accept applications found to be AI generated.

Date posted

22 April 2025

Pay scheme

Other

Salary

£28,303 to £31,052 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M9155-Z-EA-0425-27

Job locations

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

The post holder will take day-to-day responsibility for the Facilities services outlined above, to overcome each challenge presented.

The post holder will be responsible for:

Day to day management of Soft FM staff to provide efficient and effective Facilities services to all wards and departments within CHoICE operated sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it.

To manage, supervise and prioritise work and direct staff accordingly to ensure optimum use of resources.

To ensure duties carried out by Facilities staff are completed accurately and in a timely way.

Working closely with Facilities Management team, and the clinical site managers and on call teams out of hours, week-ends and normal office hours to prioritise operational requirements

To assist the Heads of Department in managing the duties and performance of the staff within Soft FM

To contribute to the on-going development and delivery of all Soft FM services

Manage all aspects required for the delivery of a high quality Soft FM, ensuring that all service staff are correctly trained to fulfil their role, and that the service is in line with customer needs

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

The post holder will take day-to-day responsibility for the Facilities services outlined above, to overcome each challenge presented.

The post holder will be responsible for:

To manage, supervise and prioritise work and direct staff accordingly to ensure optimum use of resources.

To ensure duties carried out by Facilities staff are completed accurately and in a timely way.

Working closely with Facilities Management team, and the clinical site managers and on call teams out of hours, week-ends and normal office hours to prioritise operational requirements

To assist the Heads of Department in managing the duties and performance of the staff within Soft FM

To contribute to the on-going development and delivery of all Soft FM services

Manage all aspects required for the delivery of a high quality Soft FM, ensuring that all service staff are correctly trained to fulfil their role, and that the service is in line with customer needs

Person Specification

Skills and Knowledge

Essential

Effective communication skills verbal & written
Computer literate knowledge of Microsoft Word and Excel
Good interpersonal skills
Good organisational and time management skills
Ability to prioritise own and others workloads
Handle numerous diverse tasks simultaneously
Able to work alone or as part of a team.

Desirable

Knowledge of Hospital Support Service functions

Experience

Essential

Experience of providing a facilities function on a large scale
Customer service experience
Previous experience of working in a support services function

Desirable

Supervisory knowledge gained through formal courses or secondment
Previous experience of operating and interrogating an electronic management system
Previous experience of working in a healthcare setting.

Qualifications

Essential

Educated to GCSE level or equivalent qualification (which should include Maths and English)
NVQ 4 or equivalent qualification or substantial experience in a support service supervisor role with the equivalent level of knowledge
A willingness to study for any qualifications deemed appropriate to the post * ILM Level 2/Higher apprenticeship
Current driving licence

Desirable

NVQ level 3/4 BICS (British Institute of Cleaning Science)
Basic Food Hygiene Certificate

Physical Skills

Essential

Moving and Handling
Ability to sit at workstations as necessary

Person Specification

Skills and Knowledge

Essential

Effective communication skills verbal & written
Computer literate knowledge of Microsoft Word and Excel
Good interpersonal skills
Good organisational and time management skills
Ability to prioritise own and others workloads
Handle numerous diverse tasks simultaneously
Able to work alone or as part of a team.

Desirable

Knowledge of Hospital Support Service functions

Experience

Essential

Experience of providing a facilities function on a large scale
Customer service experience
Previous experience of working in a support services function

Desirable

Supervisory knowledge gained through formal courses or secondment
Previous experience of operating and interrogating an electronic management system
Previous experience of working in a healthcare setting.

Qualifications

Essential

Educated to GCSE level or equivalent qualification (which should include Maths and English)
NVQ 4 or equivalent qualification or substantial experience in a support service supervisor role with the equivalent level of knowledge
A willingness to study for any qualifications deemed appropriate to the post * ILM Level 2/Higher apprenticeship
Current driving licence

Desirable

NVQ level 3/4 BICS (British Institute of Cleaning Science)
Basic Food Hygiene Certificate

Physical Skills

Essential

Moving and Handling
Ability to sit at workstations as necessary

Employer details

Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)

Employer details

Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

Address

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website

https://www.choicesunderland.co.uk/ (Opens in a new tab)

City Hospitals Independent Commercial Enterprises Limited

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