Position: Quality Assurance and NI Resource Centre Manager
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in Belfast BT7
Salary: Starting from£33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2 Charity
You'll start at an entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About the Employer

This charity makes sure that people living with MS are at the centre of everything they do. And it's this commitment that unites them across the UK.

Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus.

Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information.

This organisation's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This is a pivotal role at the heart of this organisation in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind their NI Resource Centre in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community.

You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring that supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for staff and volunteers.

Your key responsibilities will include:

Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively.
Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those the organisation support.
People Leadership: Managing and developing staff and volunteers at the Resource Centre.
Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment.
Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve services.

The organisation is looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland.

Closing date for applications: 9:00 on Friday 5 June 2026.

Please note the successful candidate will require an Access NÍ disclosure check.

Interested?

Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.

Equal Opportunities
This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds.

Disability Confident Employer
Our client is a Disability Confident Employer and they are committed to promoting equality and diversity.

You will be able to ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, you will be able to contact the employer to discuss this. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about their employee benefits:
This employer has a wide range of employee benefits including (but not limited to):

Encouraging work life balance

38 days paid annual leave (including bank holidays), pro-rata for part-time
More annual leave entitlement, based on length of employment
Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
Flexible working options

Caring for you and your family

Generous sick pay entitlement
More sick pay entitlement, based on length of employment
Opportunity to buy and sell annual leave in each calendar year
Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
Enhanced leave for new parents
Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
10 days paid disability leave a year, pro-rata for part-time
10 days paid carers' leave a year, pro-rata for part-time
Cycle to work scheme
Death in service scheme
New family-friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- for antenatal appointments for both parents

Thinking about your finances

Enhanced salary sacrifice pension scheme
Discounted season ticket loan and interest-free emergency loans
Give as you earn to support other charities of your choice before tax
New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
Yearly internal apprenticeship opportunities
New, modern offices that embrace working together both in-person and remotely
Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups)
Active and supportive internal employee networking groups for collaboration and peer support
2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community)
2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.

This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment.

They recognise their particular responsibility to make sure vulnerable adults and children are protected.

They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK
You must have the right to work in the UK to work in paid employment with this organisation. You'll need to share documents showing you're eligible to work in the UK if they offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications.

No agencies please.

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Manager of Quality Assurance and Resource Centre