Skills Trainer – Customer Service / Contact Centre

Location: Home-based (with some travel required. Sites are North West, West Midlands, Northern Ireland and Cardiff)

Hourly Rate: £20-£25 per hour Umbrella – Inside IR35

Duration: 1-3 months with the possibility of extension

Working Arrangements: Working hours are typically Monday to Friday 9am to 5pm, some flexibility from the candidate may be required

Start Date: September 2025

You will deliver engaging, high-quality training in Customer Service, Digital Skills, and Employability. Your learners may be unemployed, employed, or on apprenticeship programmes—and your lessons will help them take the next step in their careers.

What you’ll do:

Deliver adult skills programmes through a blended approach (online and face-to-face)
Provide learner-focused support tailored to individual needs and learning styles
Design, develop, and adapt course materials
Work collaboratively with coaches, data, quality teams, and partners
Track learner progress and contribute to regulatory reporting (Ofsted, funding bodies, etc.)
Embed English and maths skills across the curriculum
Contribute to quality assurance, learner feedback, and curriculum development
Uphold safeguarding, wellbeing, and equality standards across all aspects of delivery

Skills

Essential:

Relevant industry experience in Customer Service or training
Minimum Level 3 Award in Education and Training (or equivalent)
Experience delivering training both online and in person
Experience designing customer service training for adults (e.g. contact centres)
Strong admin, time management, and communication skills
A proactive, quality-driven mindset and a passion for helping learners thrive
Experience working in a regulated education environment (e.g., Ofsted, awarding bodies) is an advantage

Studied at Level 4 or above is an advantage

Chiltern Railways

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