Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Learning and Development Programme Lead

About the role

As a pivotal member of our dynamic Learning and Development team, you will partner with the Head of Talent Development and collaborate closely with the HR Business Partnering team and Diversity, Inclusion, and Belonging (DIB) lead. Your mission is to design and implement innovative Early Careers, Leadership, and Apprenticeship learning solutions that are strategically aligned with the organisation’s overarching goals.

What you'll do

Learning Needs Analysis: Conduct thorough analyses to pinpoint learning gaps through data-driven insights, ensuring our L&D initiatives meet the evolving needs of the organisation.
Program Design & Delivery: Create and execute engaging blended learning experiences, leveraging partnerships with our external supplier network to enhance Early Careers and Develop UK initiatives.
Stakeholder Management: Forge strong collaborations with HR, management, and associates, fostering alignment and engagement around L&D solutions to maximize organisational impact.
Measuring Impact: Collaborate with our L&D Coordinator to identify and assess the effectiveness of learning programs, systematically evaluating their contribution to business performance.
Project Management: Take the lead in managing L&D projects, ensuring timely execution and meaningful delivery that resonates with participants and stakeholders.
Continuous Improvement: Proactively identify opportunities to enhance L&D processes and programs, driving a culture of excellence and innovation.
Staying Current: Stay abreast of the latest best practices and emerging trends in Learning and Development to continually elevate our offerings.
Supplier Management: Collaborate with a range of external suppliers to design and execute impactful learning solutions, including high-quality Leadership, Apprenticeships, and Early Careers programs.
Budget Management: Assist the Head of Talent Development in overseeing the L&D budget for designated programs, ensuring resources are utilised effectively for maximum return on investment

What we're looking for

Programme Management: Demonstrated ability to effectively plan, organise, and execute multiple projects, setting and tracking deadlines that drive results.
Leadership: Proven experience in leading cross-functional programs and managing complex projects that require collaboration and foresight.
Impact Assessment: Expertise in measuring and evidencing the return on investment (ROI) of development programs relative to business objectives.
Communication & Interpersonal Skills: Exceptional ability to engage and communicate effectively with a diverse array of stakeholders across all levels of the organisation.
Proficiency in Learning Models: Strong understanding of learning and development theories and practices, adept at guiding the entire learning cycle.
Instructional Design Expertise: Skilled in creating captivating learning materials in partnership with external suppliers, ensuring a rich learning experience.
Adaptability & Resilience: Capacity to thrive in a fast-paced environment, embracing change and maintaining high performance under pressure.
Familiarity with Learning Technologies: Knowledge of Learning Management Systems (LMS) and relevant technologies, including artificial intelligence, to enhance learning experiences.
Creative Design Skills: Ability to produce high-quality marketing and communication materials that effectively engage stakeholders and promote learning initiatives.

Where and how you'll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Capital One (Europe) plc

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