Onboarding & Operational Trainer

We're Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. We're looking for a passionate and dedicated Learning & Development Partner to join our Operations team in Cardiff, specifically focusing on our Collections Team. This isn't just about delivering training; it's about being the primary catalyst for new-starter success and the ongoing development of our team members. If you thrive on seeing people grow, love creating engaging learning materials, and want to be instrumental in ensuring a high-performing Collections function, this role is for you!

Location & Flexibility

This is a Hybrid role, working from our Cardiff office 3 days per week. You'll need to be office-based more frequently when running dedicated training sessions to ensure a high-quality learning experience for new joiners and existing staff.

What You'll Be Doing

New Starter Success
- Onboarding Design: Develop, maintain, and deliver comprehensive, engaging onboarding programs and materials that prepare new Collections team members for their roles.
- Sign-Off & Accreditation: Take ownership of the new joiner sign-off process, ensuring all new hires meet the required competency standards and are ready to provide excellent customer service.
- Initial Support: Provide hands-on coaching and support to new joiners during their initial weeks, acting as their first point of contact for training-related questions.
Ongoing Development & Improvement
- Delivering Training: Design and deliver engaging training sessions, workshops, and coaching to address identified skill gaps within the existing Collections team.
- Upskilling & Collaboration: Work closely with the Senior Trainer to develop and deliver larger upskilling initiatives and professional development training.
- Support & Resources: Maintain and update training resources, process documentation, and knowledge articles to provide accessible, ongoing support for the team.
- Feedback & Evaluation: Gather feedback on training effectiveness and suggest improvements to learning programs to ensure they are high-impact and relevant.

We're Looking For

We're seeking a motivated individual with a genuine passion for people development and a foundational understanding of what it takes to train a high-performing team.
Experience: At least 1-2 years of experience within a training, coaching, or similar role, ideally in a fast-paced environment.
Collections/Operations Know-How: Proven ability to work effectively within a busy contact centre or Operations environment. Experience in a Collections team is a significant plus.
Training Foundation: A good understanding of how adults learn best (adult learning principles) and the ability to design clear, engaging training content.
Regulatory Awareness (Bonus): Exposure to a Financial Conduct Authority (FCA) regulated environment and an understanding of the importance of compliance and ethical standards in collections.
Communication: Exceptional communication and presentation skills, with the ability to confidently deliver training to groups and individuals.

Diversity & Inclusion

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process

First stage: 30 minute intro and values call with Talent Partner (Video call)
Second stage: 60 minutes with Team Manager, will include a presentation (more details to follow) (In Person)
Final stage: 30 minute overall assessment with Head of Department (Video Call)

Other Info

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Keep updated on new job opportunities by following us on Linkedin. Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).

Capital on Tap

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Onboarding & Operational Trainer | Cardiff, UK