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Duty Manager

Magnificent and uniquely inspirational. Cameron House is a 5-star resort nestled on the world-famous bonnie banks of Loch Lomond located where the Scottish Highlands meet the Lowlands. The 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and two bars that will cater to everyone.

The iconic lochside setting is set within four hundred acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing, and kayaking, four-by-four off-road driving, falconry and more.

The Role

The Duty Managers primary responsibilities are to ensure that the strategy for that day's operation is being executed and that we are uncompromising in our commitment to delivering exceptional service.

Key duties of the role:

Scrutiny of arrivals and departures, Conferences, Events, VIPs and to communicate requirements at the 9am and 5pm operational briefs.
Attendance at Departmental Shift Briefs on a rotational basis
Sense check allocations, operational requirements for special requests and co-ordinate and verify delivery.
To check and regularly monitor daily operations liaising with all relevant Managers and Supervisors to ensure that all departments are efficiently resourced and organised to meet daily business needs
To be present in the lobby and throughout the operation, providing a visible management presence on the floor during peak times such as breakfast service, check out, check in, afternoon tea service, ready rooms, lunch, and dinner - meeting greeting and interacting with guests, and the team
Constant observations of standards and service levels ensuring that product & service quality meets 5* standard, and corrective action is taken where appropriate
To provide 'hands on' support - you will assist operational teams where resourcing falls short across all areas
To liaise with the Senior Management team, informing of any relevant issues, complaints or problems that may arise, and that appropriate action is taken to resolve these
Authorisation of discounts, allowances, and complimentary good and services
Oversight of cellar requirements out-with F&B Control opening hours
To monitor Health, Safety and Security procedures through regular walks of the building and outside areas, and taking remedial action and reporting new hazards, and risk
Leading by example in providing the guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating wee wows to exceed expectations where possible
Communicate all relevant information resort wide in person and through daily DM reports
Support teams with IT and AV assistance in the absence of the IT Manager
Act as part of the emergency crisis management response team and fire party
Manage absence calls for relevant departments and ensure these are passed on in a timely manner, offering support where required.

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.

People who want to achieve great things - your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
People who are naturally friendly - who genuinely care about our guests and the service they receive.
People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

Ideally previous supervisory or management experience within 4/5* hotel environment with experience in either Front Office, Guest Experience or Food and Beverage.

Demonstrate strong communication skills
Have strong attention to detail
Have strong interpersonal & people management skills
Have the ability to handle busy and challenging situations and manage workload effectively
Have a friendly & outgoing personality
Be enthusiastic & flexible
Have systems knowledge and be IT proficient

Qualifications Required in Role (training can be provided)

Driving Licence (2 years of driving history and over the age of 25 for insurance purposes)
First Aid
Personal Licence
IOSH Qualification or equivalent

WHAT'S IN IT FOR YOU?

Here's what to expect when you work as part of our team:

Free meals when on duty, in our team cafes
Pension scheme and Wagestream financial services
Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
Enhanced holidays, rising with long service
Free Leisure Club Membership, with friends and family discounts.
Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, and retail products
Supplier and local business discounts
Easy parking

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

Cameron House Cameron House, Loch Lomond, Alexandria, Dunbartonshire, G83 8QZ

Job RefCAM2796
BranchCameron House
Salary/Benefits31884.80 per annum plus excellent company benefits
Contract typePermanent
HoursFull Time
Shift pattern7am - 7pm, 4 on 4 off, full time
Hours per week7am - 7pm, 4 on 4 off, full time
Date posted21/05/2026
Closing date04/07/2026

Cameron House, Loch Lomond, Scotland

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