We are building a team to provide IT Support & Services to one of our critical public sector clients.

You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.

Role

As an apprentice, you will gradually take on more responsibility as your skills grow. Your day-to-day will include:

Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues
Incident Logging: Accurately logging details of faults and requests into our Service Management tool
Troubleshooting: Diagnosing and resolving basic technical issues such as:

- Password resets and account unlocks

- Software installation and Microsoft Office/365 queries

- Basic hardware faults (laptops, printers, peripherals)

Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams
Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction
Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework

Training

College day release at Solihull College's Blossomfield Campus
Weekly day release - timetable to be given at the start of the programme

Degree Apprentice or alternative further education/industry qualification. Opportunities in line with business growth and demand, potentially Cyber Security, AI, Data, Cloud Engineering, Service Management, Operations.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Working Week: Monday - Friday, may have some shift patterns, e.g. 7.00am - 3.00pm or 11.00am - 7.00pm (to be confirmed).
Expected Duration: 1 Year 6 Months
Positions Available: 28
Closing Date: Sunday, 18th January 2026
Start Date: Monday, 16th February 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Patience

Qualifications

GCSE's in Maths & English GCSE, grade 4/C or above (Essential)
IT Other, grade Level 2 (Desired)
STEM Other, grade Level 2 (Desired)

About the Employer

ATOS IT SERVICES UK LIMITEDAtos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

ATOS IT SERVICES UK LIMITED

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