Product and Process Trainer

Role Description

In line with our Global strategy and purpose, we have an exciting opportunity for a Product and Process Trainer to join the UK Business Commercial Transformation Programme.

The purpose of this role is to deliver impactful and contextual training on products, processes and platforms, both internally to Allianz employees and externally to brokers.

You will be working with the Training Lead and the wider Business Implementation team to create training plans and materials, conduct training sessions and provide support with other elements of the training framework. As part of the role you’ll liaise across multiple business areas and with a wide variety of stakeholders, building both your business knowledge, expanding upon your network and enhancing stakeholder management skills.

This will be a hybrid role based in either our Guildford or London office, with occasional travel to other offices and client locations.

Salary Information

Pay: Circa £36,000 per year.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

Regularly engage with key stakeholders to ensure training requirements are carefully planned and delivered.
Incorporate best practices and innovative approaches into training programs.
Collaborate with subject matter experts to ensure training content is accurate and up-to-date.
Deliver interactive training through various methods, including classroom-based training, virtual training and tutorials.

Champion new learning tools, seeking opportunities for enhancements and identifying gaps where new solutions or development is required.
Plan and conduct engaging training sessions for employees and brokers on new products and processes arising from the BMP - Commercial Transformation Programme to ensure high levels of adoption and engagement.

Customise training materials to meet the needs of different audiences and learning styles. Ensure all training is inclusive and accessible so all participants can fully engage and benefit, regardless of their abilities, backgrounds, or learning styles.
Utilise various training techniques and tools to facilitate learning and retention.
Evaluate the effectiveness of training programs against agreed objectives and KPIs and make necessary adjustments.
Foster a positive and inclusive learning environment.

Essential Skills

Excellent communication, presentation and interpersonal skills

Strong organisational and prioritisation skills.
Excellent written skills and attention to detail.
Knowledge of and ability to set clear targets, focussing on priorities, regularly reviewing actual performance to agreed objectives/KPIs and adjusting where required.
Experience of delivering training agendas, identifying and adapting internal and external good practice, where appropriate.
Project and change management skills, tools and techniques, focussing on people implications.
Proficient in MS Outlook, Word, PowerPoint and experienced to a base level of Excel.

We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.

Desirable Skills

Responsible Artificial Intelligence usage

Knowledge of/ familiarity with UK Insurance processes, structures, and underwriting processes is highly desirable
Certification in training or insurance-related fields highly desirable.
Experience with e-learning platforms and digital training methods.
Experience of learning and development. (Proven experience as a trainer or educator in the insurance industry is desirable)

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

Flexible buy/sell holiday options
Hybrid working
Annual performance related bonus
Contributory pension scheme
Development days
A discount up to 50% on a range of insurance products including car, home and pet
Retail discounts
Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Hr-recruitment@allianz.co.uk

For any inquiries or to submit your application, please contact: Benjamin Edwards

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

Closing date: 14/4/2026

We reserve the right to close the advert early if we reach enough applications.

#LI-Hybrid

Join us - Let’s Care for Tomorrow.

Allianz Insurance

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Product and Process Trainer