Position: Digital Skills Trainer - Telford

Location: Home working with frequent travel across Telford and the Shropshire region

Hours: 4 days / 28 hours per week

Salary: £24,000 per annum, working 4 days per week (full-time equivalent is £30,000)

Employment Status: 12 months, fixed term contract

Closing date: Midnight Sunday 17th May 2026

Important: we are solely seeking applications from people in Telford and the surrounding area. Due to the geographic coverage of the role, applicants are required to have access to reliable transport.

The role

Be part of an existing digital inclusion project in the Telford, Shropshire area. Funded by Capgemini and in association with AbilityNet, the project is designed to empower anyone over the age of 18 who faces digital exclusion including disabled, unemployed, and older people who face digital exclusion. The Digital Skills Trainer is responsible for delivering training to digitally excluded people.

About you

Ideal candidates will have experience delivering both one-to-one and group training sessions, along with the confidence to build strong relationships with individuals and organisations to promote our free services. Above all, you will be passionate about making a difference by helping others develop essential digital skills.

What we're looking for

Ideal candidates will have:

Experience of training delivery (or presentation skills) Strong digital literacy skills and IT (information technology) knowledgeExcellent personal communication skills Good organisation and administration skills Experienced user of Office 365 Be prepared to travel daily to training locations within the regionFurther information about the role and our requirements can be found in the job description which you can download from our website.

Who we are

AbilityNet exists to help make the digital world accessible to all. For more than 25 years, we have been transforming the lives of older and disabled people, and working with organisations of all types and sizes to build a digital world that is accessible and inclusive. Visit our website to learn more about us and our services.

What we offer

Pension scheme: We provide a workplace pension in line with UK legislation. Eligible employees are automatically enrolled within three months of joining.Annual leave: Enjoy 25 days of annual leave, plus UK public holidays (calculated in hours, and pro-rated for part-time staff). Your entitlement increases by one day each year after five full years’ service, up to a maximum of 30 days. Life assurance: We offer life assurance cover valued at four times your annual salary.Wellbeing support: We care about your wellbeing and are committed to supporting a healthy work/life balance. We offer a Simplyhealth Optimise wellbeing plan, Confidential Employee Assistance Programme (EAP) and a flexible approach to working arrangements that accommodates individual needs.Learning and development: We invest in our people. You’ll have access to a wide range of learning and development opportunities to support your growth. We’re proud of our inclusive, supportive culture and are committed to helping you reach your full potential.

Before you apply

Location: This role is only open to applicants based in the specified region, due to the geographic scope of delivery (please download the job description from our website and see Appendix 1 for a map of the area covered). Access to reliable transport is essential. Please clearly indicate your location when you apply.Right to Work: We welcome applications from overseas. However, you must already have the legal right to work in the UK, as we are unable to sponsor work permits.Criteria: Only applications that clearly meet the stated criteria will be considered i.e. a cover letter covering the required points and a separate CV.Feedback: We are only able to provide feedback to candidates who attend an interview or assessment.

How to apply

In order to apply for this role, AbilityNet require a Cover Letter and CV. Please use the form on our website to apply and upload the requested documents.

Cover Letter: In addition to including your reasons for applying for this role, you must answer the following three questions in your cover letter. Please use a maximum of 300 words per answer.

What motivates you to support older and disabled people to build skills and confidence around digital technology? Share an example of how you’ve helped an individual or group learn a new digital skill – either formally or informally.This role involves daily travel across Telford and working in community settings. How would you build relationships with local partners to create demand?Please note, if invited to interview, the answers that you have provided will be explored further.

CV: Provide a clear overview of your career history, focusing on roles and achievements relevant to this position. Where possible, demonstrate how your experience aligns with the responsibilities and skills outlined in the job description.

Panel Interviews: As part of the selection process, shortlisted candidates will be invited to attend a panel interview. This will involve a small group of representatives from AbilityNet who will assess your suitability for the role through structured questions aligned to the role requirements. Panel interviews offer a fair and inclusive process by providing multiple perspectives and ensuring consistency in evaluation. You’ll be assessed on your relevant experience, knowledge, communication style, and alignment with AbilityNet’s values and goals. As part of this process, you will be expected to give a short 10 minute presentation.

We’re committed to making the process as accessible and supportive as possible - please let us know in advance if you require any adjustments or accommodations. Please contact our Human Resources (HR) team at hr@abilitynet.org.uk or call us on +44 (0)118 228 0379 / 0374.

AbilityNet

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Digital Skills Trainer - Telford